The Opportunity Delaware Eye Institute is seeking a talented Ophthalmologist to join our thriving, highly respected multispecialty eye care team in beautiful Rehoboth Beach, DE. You’ll work alongside 10 MDs/ODs in a collaborative environment, supported by a modern, free-standing facility with:

• State-of-the-art diagnostic and surgical equipment
• A top-quality onsite ASC
• Full optical shop and business offices
• Spacious, well-designed clinical lanes

This is a unique chance to step into a busy, established practice where you can thrive both professionally and personally.

Compensation & Benefits We offer a highly competitive package designed to reward your skill and commitment:

• $400K+base salary with top-tier bonus potential (quarterly production and collections incentives)
• Full benefits: health, vision, dental, and matching 401(k)
• Paid CME and relocation assistance
• Work-life balance in a supportive, physician-led culture
• $40,000 sign on bonus!

Why Rehoboth Beach? Imagine practicing world-class medicine in a community that offers the perfect blend of career and lifestyle. Delaware is known for its affordable cost of living, excellent schools, and tax-friendly environment.

Rehoboth Beach and the surrounding coastal towns are destinations in themselves:

• Beautiful beaches and coastal living with year-round activities
• A vibrant, family-friendly community with great restaurants, galleries, and entertainment
• Quick access to Philadelphia, Baltimore, and Washington, D.C.
• Options for both lively seaside fun and peaceful bayside retreats

About Delaware Eye Institute We are proud to be part of EyeCare Services Partners (ESP), the nation’s largest integrated ophthalmology services network. Our mission is to deliver the highest quality, patient-centered eye care while supporting physicians with the resources they need to succeed.

Let’s Connect If you’re ready to explore this opportunity, I’d love to hear from you directly.

Suzanne Richards, Director of Talent Acquisition, in-house physician recruiter—not a third-party agency.

Email: suzanne.richards@espmgmt.com  

Call/Text: 214-202-9387

PRACTICE:

Delaware Eye Institute (https://www.delawareeye.com)  has a unique opportunity for a Medical Optometrist to inherit the patient base of a Medical (Non-Surgical) Ophthalmologist in Rehoboth Beach, DE.  You will have a full scope of practice including chronic disease management, pre and post-operative care, primary care, routine vision and optical.  This position will be more medically focused than typical optometry roles. 

 Join a highly respected multispecialty integrated 10 MD/OD ophthalmic practice (including several advanced technology cataract surgeons, a a fellowship trained glaucoma specialist, three retina surgeons and medical ophthalmology and optometry as well as primary eye care, and optical services).  Our facilities include a spacious free-standing building with clinical lanes, business offices, optical, excellent onsite ASC, and state of the art equipment. 

 We’re offering very attractive base compensation and top-tier upside financial potential via quarterly incentive bonuses based on production and collections.  Full benefits including health, vision, dental, matching 401k, paid CME, and paid relocation, are also provided.  Please call to discuss details of the lucrative financial package! 

 LOCATION:

 The first state, Delaware, is home of Delaware Eye Institute. The area offers an affordable cost of living, highly rated school systems, and a wonderful quality of life. Reside in a vibrant metropolitan city with access to the natural amenities of the Chesapeake Bay area, Delaware Bay, Atlantic Coast, and easy access to Philadelphia, Baltimore, and Washington D.C.

Imagine a beach that's full of simple pleasures, with an edge of sophisticated fun. See yourself on a quiet morning, strolling with coffee past galleries and cottages, or bicycling down a seaside path. That's the Delaware beach experience, unlike any you've had. Each beach has its own personality, from fun-and-friendly Rehoboth to young-and-lively Dewey. Up and down the coast, two distinct lifestyles beckon at the Delaware beaches - the breezy ocean side action and the quieter bayside charm.

CONTACT:

 Email me, Suzanne Richards, Director of Provider Talent Acquisition, EyeCare Services Partners at suzanne.richards@espmgmt.com, or call/text my mobile number directly 214-202-9387.  I am the direct hiring entity for this group and not with an agency or third-party.

***inquiries kept strictly confidential***

 ABOUT:

 Delaware Eye Institute, is an ESP (EyeCare Services Partners) practice.  ESP is the nation’s largest vertically integrated ophthalmologic services company. ESP’s affiliated ophthalmologists, optometrists, and ambulatory surgery centers serve communities in California, Colorado, Delaware, Illinois, Florida, Maryland, Virginia, and D.C. Since its founding in May 2014, ESP has affiliated with dozens of practices that are locally dominant and clinically differentiated providing the highest quality patient centered care. 

This is an amazing opportunity to grow your career in eye care with an incredibly well-respected practice.

Our top Candidate will bring at least one year of Ophthalmic technician experience or one year of medical back-office experience, preferably in a medical specialty practice. However, we are prepared to train a candidate with a background in a medical specialty or with a background of strong tenure and progression in a retail/customer service field.

Delaware Eye Institute is dedicated to providing state-of-the-art, individually based, high-quality, eye health care. Our doctors are board-certified, skilled ophthalmologists and optometrists that provide a range of services to help our patients attain the clearest vision possible. Our services cover a range of eye problems, including cataracts, glaucoma, retinal disorders, dry eye, and ocular injuries. We have the common goal of ascertaining the most appropriate care for any given patient, explaining the purpose of the treatment, and in initiating said therapy in a courteous and compassionate manner, irrespective of age, gender, nationality, and race or payment program.

All of us at Delaware Eye Institute are committed to inclusion and belonging. We believe today more than ever that creating an environment where everyone can bring their authentic selves to work and make it easy for others to do the same will benefit us all.  It isn’t speaking the words, but starts with a culture of caring, listening and service. We would thoroughly enjoy meeting with you and discussing our employment opportunities. 

The Ophthalmic Technician will perform a range of duties which include preparing the patient to see Ophthalmologist and/or Optometrist and conducting a preliminary exam and capturing medical history. In addition, the preparation of examination and treatment rooms, performing basic and routine vision screening examinations, administering eye medications, cleaning, and maintaining ophthalmic instruments and assisting physicians during minor surgical and laser procedures may be required. Travel to other locations may also be necessary to support clinical needs.

Responsibilities:

• Make introductions and establish rapport with patients
• Initiate patient evaluation, documenting the chief complaint, history of present illness, review of systems, and all pertinent ocular findings accurately and in accordance with compliance guidelines.
• Perform pre-exam testing to include visual acuity assessment, including pinhole and glare testing, confrontational visual field testing, assess extra ocular muscles, pupillary evaluation, tonometry, assess angles, pupillary dilation, and all other patient services as requested by the physician including specialty tests such as color vision screening, stereopsis, and dry eye testing
• Perform lensometry and specialized testing such as visual fields, keratometry, A/B scans, and ophthalmic photography optical coherence tomography (OCT), and optical biometry
• Additional testing as requested by doctor
• Perform retinoscopy and refractometry. Assist with minor surgical procedures or laser treatments in the office
• Assist with fitting contact lenses and instruct patients in care and insertion of lenses
• Complete requests for prescription refills as authorized by physician, with full documentation in patient chart
• Educate patients regarding administration of medications and pre- and post-operative instructions as directed by physician
• Check temperature of medical refrigerator daily
• Maintain and conduct inventory of medications and supplies
• Assist with maintenance of clinical examination equipment
• Clean surgical instruments in preparation for sterile processing
• Inspect instruments periodically for damage, send for repair, and request a replacement, as necessary
• Open and close exam lanes daily, ensuring that equipment is wiped down in an appropriate manner and as per office procedures, battery powered instruments are seated properly in re-charge wells, slit lamps and projectors are switched off under covers
• Follow all safety procedures as per guidelines
• Prioritize building and maintaining a positive relationship with doctors and clinical colleagues
• Executes duties of position in a professional and courteous manner
• Handles sensitive information in a confidential manner
• Perform other tasks and duties as assigned 

Qualifications:

• Basic computer literacy required
• High School diploma or equivalent required
• Excellent interpersonal skills and ability to communicate clearly and effectively with patients, staff, managers, and doctors
• Highly energetic with a positive attitude
• Must be willing to travel to other offices occasionally to meet the demands of business
• Must be able to walk and stand for eight hours
• Must be able to type or write legibly in a dimly lit setting
• Certified Ophthalmic Assistant (COA) preferred
• Certified Ophthalmic Scribe (OSC) preferred
• Certified Ophthalmic Technician (COT) preferred
• One to two years’ experience in multi-specialty clinic preferred

In Turn We Will Offer:

• Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401K and short-term disability
• Company paid life insurance
• Paid holidays and generous paid time off
• Paid parking where applicable
• Team oriented working environment where you are heard and respected
• Clear career ladder opportunities

#ESP2

About Us: Delaware Eye Institute, located in Rehoboth Beach, Delaware, is a multispecialty group of ophthalmologists and optometrists. We have a 29,000 square foot state of the art office complex which includes an expansive clinical wing, a full-service optical shop, the Retina Center and our Outpatient Surgery Center with two operating rooms. This one-of-a-kind facility, staffed with experienced eye care professionals, is designed to enable us to provide the latest techniques and technologies available in eye care. As participants in many national research studies, our fellowship trained physicians can provide patients with complex and serious eye conditions the most advanced vision saving medical and surgical treatments available.

Our Commitment: All of us at Delaware Eye Institute are committed to inclusion and belonging. We believe today more than ever that creating an environment where everyone can bring their authentic selves to work and make it easy for others to do the same will benefit us all.  It isn’t speaking the words, but starts with a culture of caring, listening and service. We would thoroughly enjoy meeting with you and discussing our employment opportunities. 

The Call Center Representative will play a pivotal role in ensuring our patients receive top-notch service and assistance. You will be responsible for handling a wide range of inbound and outbound calls, addressing customer inquiries, resolving issues, and promoting our products or services. The ideal candidate is a strong communicator with excellent problem-solving skills and a passion for customer satisfaction.

Responsibilities:

• Answer incoming calls professionally and courteously and make outbound calls when necessary to assist customers with inquiries, issues, or product information
• Listen actively to patients' concerns, assess their needs, and provide effective solutions or guidance to resolve issues promptly and accurately
• Maintain a comprehensive understanding of our products, services, and policies to provide accurate information to patients
• Document all patient interactions accurately in the CRM system, ensuring that records are complete and up to date
• Follow established call center protocols and procedures to maintain the highest quality standards in patient care
• Collaborate with colleagues and team members to share best practices and ensure a cohesive and supportive work environment
• Participate in training sessions and keep up to date with industry trends and product knowledge to continuously improve your performance

Qualifications:

• High school diploma or equivalent; additional education is a plus
• Previous experience in customer service or call center roles is preferred but not required
• Knowledge of medical and vision insurance preferred
• Excellent verbal and written communication skills
• Strong problem-solving abilities and the ability to remain calm under pressure
• Adaptability and a willingness to learn and grow within the organization
• Experience with EMR/EHR and EPM, NextGen is preferred but not required

In Turn We Will Offer:

• Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401K and short- and long-term disability
• Company paid life insurance
• Paid holidays and generous paid time off
• Paid parking where applicable
• Team oriented working environment where you are heard and respected
• Clear career ladder opportunities

#ESP1

Our top candidate will bring at least one year of medical front desk experience in a busy ophthalmology, optometry or medical specialty practice. However, we are prepared to train a candidate with a background of strong tenure and progression in a retail and/or customer service field. 

Delaware Eye Institute is dedicated to providing state-of-the-art, individually based, high quality, eye health care. Our doctors are board-certified, skilled ophthalmologists and optometrists that provide a range of services to help our patients attain the clearest vision possible. Our services cover a range of eye problems, including cataracts, glaucoma, retinal disorders, dry eye, and ocular injuries. We have the common goal of ascertaining the most appropriate care for any given patient, explaining the purpose of the treatment, and in initiating said therapy in a courteous and compassionate manner, irrespective of age, gender, nationality, and race or payment program.

All of us at Delaware Eye Institute are committed to inclusion and belonging. We believe today more than ever that creating an environment where everyone can bring their authentic selves to work and make it easy for others to do the same will benefit us all.  It isn’t speaking the words, but starts with a culture of caring, listening and service. We would thoroughly enjoy meeting with you and discussing our employment opportunities.  

The Patient Services Representative I will perform routine clerical and administrative work including greeting and assisting patients, insurance verification, management of appointment schedule and accurate record-keeping. The PSR has a significant role as you serve as the initial point of contact and make the first impression on all patients visiting the office. This is especially important in a medical environment where people may be apprehensive. Effective execution of this role will require the ability to multitask and respond to the needs of the patients and other staff efficiently and calmly.

Responsibilities:

• Greet and welcome all patients and visitors upon arrival to clinic
• Follow all practice policies and procedures for thorough and complete check in and check out process
• Utilize multiple methods of data collection including paper, electronic, kiosk, and web-based applications
• Confirm that accurate patient demographic and insurance information has been collected and update if necessary
• Confirm insurance eligibility and verify active and participating coverage
• Accurately calculate and collect patient copayments, deductibles, and due balances
• Schedule return appointments and set up reminder notifications
• Professionally assist doctor, staff, patients and visitors
• Maintain confidentiality of all doctors, staff and patient information 
• Responsible for keeping the reception area clean and organized
• Assist with maintaining proper inventory levels of retail items (if applicable)
• Answer inbound and outbound phone calls with appropriate telephone etiquette
• Handle sensitive information in a confidential manner
• Execute duties of position in a professional and courteous manner
• Accept incoming packages/postal mail including insurance mail, patient correspondence, interoffice mail, and direct to appropriate internal recipients
• Must be willing to travel between locations to support front office operations (only applicable for multi-location practices)
• Must be willing to work early mornings, late evenings, and weekends as required to support business needs
• Other duties as assigned

Qualifications:

• High school diploma or equivalent is required
• Must be compassionate and can establish confidence and trust with patients
• Must have the ability to remain calm and professional under pressure or stress
• Highly energetic with a positive attitude
• Attention to detail
• Possess strong written and verbal communication skills
• Create and maintain positive interpersonal relationships
• Ability to perform as part of a team as well as work independently
• One or more years’ experience working in a medical practice preferred
• Knowledge of medical and vision and insurances preferred
• Basic computer knowledge required
• Experience with NextGen, Microsoft, Clearwave preferred

In Turn We Will Offer:

• Benefits to full time team members that include comprehensive medical, dental and optical coverage, 401K and short-term disability
• Company paid life insurance
• Paid holidays and generous paid time off
• Paid parking where applicable
• Team oriented working environment where you are heard and respected
• Clear career ladder opportunities

#ESP1